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The CCA Regulatory is an external dispute resolution (EDR) organization that assists consumers and traders who are unable to resolve disputes with financial service providers that are members of the CCA Regulatory.
Our goal is to offer traders and brokers a fresh approach to resolving any issues that may arise during cryptocurrency trading, ensuring a fair and transparent process for all parties involved.
The CCA Regulatory organization created specifically to resolve disputes between traders and brokers in a fair and efficient manner
Traders are encouraged to consult our “Check Your Broker” directory to verify their broker’s status or refer to financial regulators to confirm their broker’s current licensing in any given country.
The CCA Regulatory aims to establish a neutral third-party body that handles complaints impartially, providing fair resolutions. Our objective is to offer a quicker and more efficient solution compared to traditional industry regulators and the legal system.
According to CCA Regulatory rules, each member must designate a Complaints Contact and have an Internal Dispute Resolution (IDR) procedure in place.
The broker member is required to respond by:
If the client is unsatisfied with the outcome of the IDR procedure, they have the right to submit a formal complaint to the CCA Regulatory for further review.
We only accept complaints from traders of brokers who are in good standing at the time the dispute is filed.
If you are seeking assistance with a dispute involving a broker who is no longer a member of the CCA Regulatory, has been excluded, or whose status is under review, we are unable to assist. In such cases, we recommend contacting the relevant financial regulator in your country of residence.
Joining the CCA Regulatory allows you to manage risks effectively and meet your customers’ needs, assuring them that they will be operating in a fair and transparent environment. Membership provides an opportunity to showcase your dedication to upholding the highest standards of integrity and best business practices. Additionally, your clients will have access to independent, experienced professionals who can help resolve any complaints they may have with your services.
The CCA Regulatory aims to establish a neutral third-party body dedicated to fairly addressing and resolving complaints. Our goal is to provide quicker and more efficient solutions compared to traditional industry regulators and the legal system, ensuring a smoother process for both traders and brokers.
Once we receive your application, it will be processed within 21 business days. You will receive a notification from our Board of Directors, along with your membership number. After approval, we will send you a welcome package and your official membership certificate.
According to CCA Regulatory rules, each member is required to have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure in place.
The broker’s response should include:
If the client has gone through the IDR procedure and is dissatisfied with the outcome, they have the right to submit a formal complaint to the CCA Regulatory for further review.
A CCA Regulatory Initiative
Presented by CCA Regulatory – a leader in cryptocurrency and blockchain technology.
